Frequently Asked Questions
Everything you need to know about shopping with Ebros Gift
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Are your home decor items fragile and how are they packed?
Yes, many of our figurines and home accents are delicate. We use professional-grade protective foam and double-walled boxes to ensure your items arrive in perfect condition.
What is your return policy for damaged items?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will provide a full refund or a free replacement immediately.
Do you offer international shipping?
Currently, we primarily ship within the United States. For international inquiries, please contact our support team for a custom shipping quote and availability check.
What materials are your figurines and statues made of?
Our products are primarily crafted from high-quality designer resin, which allows for intricate detailing. Most items are then individually hand-painted for a unique finish.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. Once the order has moved to our fulfillment center for packing, we are unable to make further changes.